Customer Information

Shipping and Dispatch

We offer free shipping on all orders over $100.  Urban deliveries are $8.00 and rural is $13.00.

We are a small mama-run business and aim to have your items on the way to you within 1-2 business days.  Sometimes this may not be possible but we always get orders out as fast as we can.  If your order is urgent please let us know and we will do our very best to accommodate your request.

As we stock many brands, very occasionally the purchased product may be out of stock. If this happens, we will contact you via email.

 

Gift Boxed Products 

From time to time you may not receive the exact items in the pictures of our gift boxes due to suppliers being out of stock BUT you will receive a similar item of the same value.

For example if Mothers Milk Tea becomes unavailable this will be replaced with Mama Fuel Magic Milk Boost Powder or if the soft toy pictured is not available you will receive another similar soft toy. We guarantee either way you will love our boxes!

 

Refund Policy

We do not offer refunds unless the product you have received is faulty, in which case we will meet our obligations under the Consumer Guarantees Act (1993).  Please contact us at info@mamalife.co.nz.